Customer Service Specialist

I am a responsible, creative, and honest professional with strong communication and presentation skills. I adapt easily to new work environments and enjoy working collaboratively as part of a team.

My background includes customer service in an online gaming platform, where I support users quickly and effectively, investigate issues on the back end, and help resolve account and payment-related problems. I also handle withdrawal approvals, identify malicious users, and assist with password and recharge issues.

In addition to customer support, I have experience in commercial and administrative leadership. I have directed commercial department activities, aligned operations with strategic objectives, evaluated results, monitored performance indicators, and contributed to business planning.

I also worked as a professional English teacher, teaching English at all levels. This experience strengthened my communication, explanation, and interpersonal skills.

My education includes high school studies in physical and biological sciences, as well as a basic informatics course. I am comfortable using digital tools such as Microsoft Office, social media, online gaming platforms, and Primavera Commercial Manager.

I am a native Portuguese speaker and speak English at an advanced level. I am based in Luanda, Angola, and I am open to opportunities where I can contribute through customer support, administration, communication, and teaching.