Virtual Administrative Assistant and Team Leader

Managed day-to-day administrative operations, client communications, and schedule coordination for executive leadership. Generated qualified B2B leads through targeted outbound cold calling and strategic email outreach campaigns. Maintained data integrity by tracking and updating client records within internal company database systems.

Handled high-volume data entry projects, ensuring 100% data accuracy and strict adherence to fast-paced deadlines. Managed professional email correspondence and provided versatile administrative support to streamline multi-client project workflows.

Executed daily administrative operations, including managing guest bookings, processing confirmations, and handling inquiries. Optimized online rental listings for SEO to increase listing visibility, driving higher inquiry rates and property occupancy.

Oversaw content creation, scheduling, and community engagement strategies across multiple social media platforms to enhance brand presence. Spearheaded onboarding and training initiatives for incoming team members to ensure compliance with operational standards.

Delivered high-quality customer service solutions, effectively resolving complex inquiries as a trusted knowledge resource. Mentored peer teammates and initiated continuous process improvements to boost team efficiency and resolution metrics.

Led a remote operational team supporting US-based clients with account management, comprehensive business analytics, and performance reporting. Acted as the primary point of contact for administrative escalations, fostering collaboration and maintaining high service-level agreements (SLAs).