I am a Business System Analyst with extensive experience bridging business needs and technology solutions across healthcare, financial services, and enterprise support environments.
I have worked on process improvement, compliance, reporting, and cross-functional coordination, with a strong focus on operational efficiency and service quality.
My background includes managing ticket queues, supporting SLA compliance, analyzing workflows, and helping teams remove bottlenecks through structured communication and collaboration.
I have also led projects involving GDPR and HIPAA alignment, KPI development, dashboard reporting, and process re-engineering to improve productivity and reduce errors.
Earlier in my career, I built a strong technical foundation in support engineering, troubleshooting, software implementation, and database analysis, which continues to inform my analytical approach.
I am comfortable working with stakeholders, technical teams, and vendors, and I value clear documentation, practical problem-solving, and measurable outcomes.
Manage ticket queues and resolve issues while ensuring SLA and quality compliance. Coordinate across Sales, IT, and Engineering to remove bottlenecks and streamline operations. Oversee workflow through delegation, performance evaluation, feedback, and workplace safety compliance.
Built compliance frameworks aligned with GDPR and HIPAA, improved KPI reporting and dashboards, and led cross-functional process improvements. Managed process re-engineering, reduced paperwork, and improved project timelines and team productivity.
Provided technical support, resolved customer issues, supported PowerScribe360, analyzed SQL/database issues, and improved software performance and usability through code and process enhancements.
Supported implementation and troubleshooting, managed software contracts and inventory assets, negotiated with suppliers, and used PeopleSoft for financial reconciliation.
Portal administration experience with technical and operational support responsibilities.
Provided technical support and troubleshooting for business systems and users.
Led technical support and operational activities in a banking environment.
Delivered desktop support, troubleshooting, and end-user technical assistance.
Master Business Administration (M.B.A.), Business Administration
MBA degree completed in 2024.
Bachelor Science
Bachelor's degree completed in 1997.
Associate Degree
Associate degree completed in 1995.
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