Business Operations Analyst

I have developed independent projects in artificial intelligence, data, knowledge management, and process design. I structured a NotebookLM learning architecture with more than 100 thematic notebooks and over 10,000 organized sources.

I also developed and audited analytical investigations of FCC and ENEM examinations, producing structured datasets, statistical hypotheses and tests, dashboards, validation workflows, and reproducible documentation. I use language models to support extraction, organization, implementation, and review while maintaining human validation over data, criteria, interpretation, and methodological decisions.

Founded and independently operated a service business for seven years in Goiânia. Structured scheduling, pricing, administrative routines, finances, marketing, and tax obligations.

Managed the complete customer journey and maintained a sustainable operation without a support team, combining operational planning, customer service, and business administration.

Led the non-technical side of a corporate SMS communication company, including internal organization, operations, customer relationships, and financial control.

Identified operational dependency on manual message sending and proposed a self-service platform. Translated usage needs into practical requirements for the technical team and served as a bridge between customers and the digital solution's evolution.

Self-learned the audio editing system and supported the general production of the GYNTEEN radio and television program.

Coordinated operational activities, scripts, and recordings, ensuring the execution of production routines.

Supervised in-person customer service operations and resolved complex requests.

Interpreted rules and procedures for diverse audiences, supporting accurate and effective issue resolution.

Guided customers through banking processes in a high-volume environment with structured rules and accuracy requirements.

Developed rapid learning, process adherence, and customer communication skills while handling operational demands.

Bachelor's degree in Business Administration, completed in 2025.

MBA in progress, with expected completion in 2027.

Postgraduate program in progress, with expected completion in 2027.

Certified Investment Specialist (CEA).