Customer Service Representative

• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Generated an increase in sales by 11% within 5 months by upselling and cross-selling.
• Used customer insights to develop innovative sales strategies to increase sales.
• Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Developed strong rapport with customers through asking follow up questions to uncover their specific needs.
• Listened to customer needs and desires to identify and recommend optimal service.

• Improved 85% of collections efficiency by implementing strategic negotiation techniques and customer service skills.
• Reduced 10% of delinquency rates for assigned accounts through persistent follow-up and effective communication.
• Enhanced client satisfaction with timely resolution of disputes and clarification of billing issues.
• Boosted recovery percentages 70% by establishing payment plans tailored to individual debtor circumstances.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Improved efficiency and reduced wait times by 90%.
• Educated customers about their medical insurance billing, payment processing and support policies and procedures.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Processed policy updates and changes accurately, ensuring client needs were met within 24 hours of task initiation