Customer service and Sales Representative

Liaised with customers to determine needs, provide recommendations and upsell services.
• Guided customer decisions with knowledge-based advice to ensure suitable product selection.
• Meet and exceed company KPI.
• Prioritized daily tasks and managed workflow in high-volume call center environment.
• Applied innovative upselling techniques to increase customer order value and encourage future purchases.
• Actively listened to identify, cater and exceed customer needs and expectations.

Responsible for providing excellent customer services to inbound calls from customers who are broke down and need road side service in a timely manner
• Make outbound call to customers and vendor to make sure service was carried out in time frame given a if not come up with a resolution quickly
• Answer questions about company policies and help direct potential new customers to correct lines and locations
• Consistently went extra mile to achieve customer satisfaction.
• Input customer information, call notes and personal data onto internal database.
• Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.

Responsible for providing excellent customer services to inbound calls from customers who are broke down and need road side service in a timely manner
• Make outbound call to customers and vendor to make sure service was carried out in time frame given a if not come up with a resolution quickly
• Answer questions about company policies and help direct potential new customers to correct lines and locations
• Consistently went extra mile to achieve customer satisfaction.
• Input customer information, call notes and personal data onto internal database.
• Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.