Accomplished HR and Business Psychologist with 25+ years experience in talent development, employee engagement, and organisational development. Proven track record designing and implementing programs to enhance leadership, employee well-being, and organisational culture. Skilled in leveraging technology to improve HR operations and drive continuous improvement. Strong expertise in developing inclusive recruitment strategies, facilitating leadership development, and fostering high-performing work environments.
Distinction
Winner of SHL Science Award
Grade: 1:1
Awarded Dean of Psychology 2018
Conducted leadership development workshops to enhance sales and support staff’s skills, resulting in increased team motivation and performance.
Developed and implemented holistic well-being programs that resulted in a 20% increase in employee satisfaction and engagement, contributing directly to team productivity.
Utilised AI-powered analytics to enhance customer engagement by implementing tailored communication strategies, resulting in increased interest and acquisition of new clients for timeshare opportunities.
Created recruitment strategies in collaboration with sales leadership to attract high-potential candidates.
Collaborated with Talent Acquisition to develop inclusive recruitment strategies that attracted and nurtured top sales talent, supported team growth, and enhanced sales performance.
Created leadership behavioral framework to identify and develop future sales team leaders, fostering professional growth and career advancement.
Collaborated with stakeholders to align projects with sales initiatives
Enhanced recruitment outcomes by developing customised talent selection and development strategies.
Developed and implemented a comprehensive Inclusion and Diversity Program to foster an equitable work environment and ensure fair opportunities for the sales team and broader workforce.
Implemented ownership and motivation strategies to optimize performance of a diverse team of assistant psychologists, fostering a culture of excellence and accountability.
Researched, developed, and implemented community initiatives to enhance client experiences while promoting equality, diversity, and inclusion.
Designed and implemented strategies to improve customer satisfaction and loyalty, contributing to brand reputation and enhancing service delivery.
Conducted performance reviews, provided feedback, and identified areas for improvement in employee development.
Identified opportunities for improvement through data analysis
Developed new processes for team communication and coordination.
Developed a comprehensive training program to ensure employees had the necessary skills and knowledge for their roles.
Built strong connections with business partners and stakeholders, fostering rapport and trust for mutual benefit
Presenting at events and conferences to boost brand recognition.
Elevated team morale and well-being to bolster service quality, and offered constructive feedback for enhanced team performance
Developed and implemented comprehensive strategies to improve operational processes and organisational efficiency.