Customer service

Facilitated month-end closing processes, invoicing and journal entries.
Assisted with recruiting efforts by interviewing prospective candidates for open positions.
Organized weekly team meetings to discuss progress on projects, review new policies, and motivate employees to reach their goals.
Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
Created detailed reports for upper management, analyzing sales figures and forecasting future trends.
Conducted regular performance evaluations with staff members to ensure goals were being met efficiently.
Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
Collaborated with other departments to develop promotional campaigns that increased store traffic and boosted sales revenue.
Maintained accurate records of sales transactions usinq point-of-sale systems.
Addressed and resolved client or customer inquiries to foster superior standards of service.
Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
Coached and mentored new employees on company policies and procedures.
Resolved customer complaints and handled refunds and returns to promote satisfaction.
Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
Reported customer and employee accidents, injuries, and concerns for supervisor review.
Planned special events such as holiday promotions or seasonal discounts in order to attract more customers.
Tracked store inventories and replenished products according to demand.
Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
Led and directed team members on effective methods, operations and

Daily sales reports, excel spreadsheets, daily data entry pertaining to sales/invoices/ cashier reconciliation. Payroll, Email/fax/scanning documents. Vendor orders & invoices. Hiring of Team members, Vetting & background checks of potential candidates, weekly scheduling, Customer service/complaints, Store banking deposits.

Shipping & Receiving samples of medical supplies to customers & our sales team. Proficient in MS Word, Excel, Outlook, PowerPoint, etc. Also, making spreadsheets, faxing documents, working on the phone with customers & our sales team to be sure what they need & making sure that their request was done in a timely manner.