I’m Cheri, a dedicated Remote Customer Support Professional and Virtual Assistant with over 15 years of experience delivering high-quality service across various platforms. My expertise spans customer support, virtual assistance, property management, and process optimization. I’ve developed a strong skill set in client relations, inbox and calendar management, and handling multiple accounts efficiently.
🔑 Expertise in Remote Customer Support & Virtual Assistance: I’ve managed client accounts using tools such as Zendesk, Salesforce, and Slack, ensuring smooth communication and rapid issue resolution. Recently, I managed 50 short-term rental properties on Airbnb and VRBO, boosting occupancy rates through strategic pricing and seamless guest interactions.
🤝 Building Strong Client Relationships: I excel in maintaining long-term relationships by prioritizing customer satisfaction and problem-solving. My focus on clear communication has been instrumental in fostering trust with clients and property owners, while also enhancing service delivery.
📊 Multitasking & Process Optimization: My ability to handle high-pressure environments and juggle multiple tasks is backed by a keen eye for improving processes. By streamlining operations and training new teams, I’ve consistently delivered results that enhance productivity and client experiences.
I’m excited to explore new opportunities where I can leverage my background in customer service and virtual assistance. If you’re seeking someone who’s highly adaptable, committed to delivering results, and proficient in remote work tools, feel free to contact me.
● Managed a portfolio of 50 short-term rental properties, optimizing listings, pricing strategies, and calendar coordination, which significantly boosted occupancy rates and generated higher revenue for property owners.
● Facilitated seamless guest communications across platforms, including Airbnb and VRBO, email, live chat, and phone, delivering prompt responses that improved overall guest satisfaction and reduced response times.
● Filed and processed Airbnb claims, coordinated property repairs, and scheduled inspections, ensuring all issues were resolved efficiently and enhancing homeowner trust and operational smoothness.
● Promoted to Executive Assistant, overseeing inbox, calendar, and administrative duties for management, while providing high-level support to property owners, resulting in enhanced operational productivity.
● Created a structured onboarding process, recruited, and trained a new support team, improving the client experience and ensuring smooth operations for managing 50 properties as a Host Partner.
● Engaged directly with followers across Facebook, Instagram, and TikTok, driving higher levels of interaction and building stronger brand loyalty, which resulted in a significant increase in overall social media engagement.
● Responded to customer inquiries promptly and addressed concerns across various social platforms, improving customer satisfaction and fostering a more responsive and trustworthy online brand presence.
● Developed personalized responses and interactions, enhancing brand visibility and cultivating a more engaged audience, which led to higher follower retention and repeat interactions.
● Delivered tailored English classes to groups of up to 10 students, conducting over 1,300 lessons per month, which enhanced learning outcomes and improved student engagement across diverse online environments.
● Earned recognition for exceptional teaching effectiveness by receiving top performance evaluations from both students and the institution on three separate occasions, underscoring dedication to fostering student success.
● Provided inclusive administrative and customer service support to third-party Amazon logistics clients, ensuring smooth coordination of daily activities and optimizing workflow efficiency across multiple platforms for uninterrupted operations.
● Facilitated seamless communication between Amazon logistics teams and external stakeholders, which resulted in improved response times and enhanced client satisfaction through efficient issue resolution and proactive service management.
I am a serious person, and well organized.
Accomplished retail manager with over 7 years of management experience and a total of 18 years in the retail sector. Bilingual and proficient in diverse managerial roles, including finance, payroll, people management, HR tasks, administration, and recruitment.
Experience in various customer oriented positions.
I have been working in the field of marketing and sales for over 15 years, achieving significant successes in reaching the strategic goals of several companies I have worked with.
I have 4 years of experience in providing exceptional online chat support, specializing in resolving customer queries efficiently and ensuring a positive user experience. My skills include strong written communication, multitasking, and the ability to handle high-pressure situations while maintaining professionalism.
Jobicy+
547 subscribers are already enjoying exclusive, experimental and pre-release features.
Free
USD $0/month
For people just getting started
Plus
USD $8/month
Everything in Free, and:
