I am a friendly and enthusiastic professional who delivers top-notch customer service, administrative assistance, transcription, and document control. My focus is always on providing high-quality and accurate work while ensuring that deadlines are met. Working remotely, I am flexible to accommodate different time zones and project requirements.
Audio and video transcription, Strict and standard verbatim, Time coding, Industry standards,
English grammar, 60+ audio/video practice files transcribe
• Secure funding through grants, donor outreach, and partnerships.
• Manage budgeting, bookkeeping, and financial reporting ensuring 100% accuracy.
• Create social media and blog content to showcase impact and engage community.
• Oversaw all project documentation, ensuring compliance with industry regulations, meeting client specifications,
and delivering 100% audit-ready files on schedule.
• Improved internal systems by streamlining document tracking, client communication, invoicing, and payment follow-ups, enhancing dispute resolution and overdue payment collections, which boosted cash flow.
• Collaborated with the team to establish a structured project initiation process and eliminate printed materials, saving time by approximately 20% and improving overall efficiency.
• Delivered comprehensive B2B support addressing technical issues, order statuses, invoicing questions, and policy clarifications, resolving an average of 30+ tickets per week.
• Coordinated with internal departments to expedite issue resolution, enhancing overall client satisfaction.
• Utilized Salesforce to track and document all client interactions, ensuring accurate and up-to-date records for seamless follow-up.
• Supported the sales team by managing administrative tasks, enabling them to focus on fieldwork and increasing regional business performance.
• Engaged with accounts payable departments to collect open credit statements on behalf of clients, achieving 95% of the monthly target for statement collection.
• Conducted detailed analyses of financial reports to identify discrepancies, collaborating closely with clients to resolve issues and ensure payment collection.
• Contributed to internal initiatives to enhance workplace culture, fostering a more engaged and collaborative environment.
• Managed a high volume of customer inquiries, providing timely and effective solutions across product support and pricing.
• Facilitated order processing, from quotes to final delivery, ensuring timely fulfillment and exceptional customer service.
• Optimized shipping processes in collaboration with the logistic team, reducing delays and cutting shipping costs by 5%.
I am a serious person, and well organized.
Accomplished retail manager with over 7 years of management experience and a total of 18 years in the retail sector. Bilingual and proficient in diverse managerial roles, including finance, payroll, people management, HR tasks, administration, and recruitment.
Experience in various customer oriented positions.
I have been working in the field of marketing and sales for over 15 years, achieving significant successes in reaching the strategic goals of several companies I have worked with.
I have 4 years of experience in providing exceptional online chat support, specializing in resolving customer queries efficiently and ensuring a positive user experience. My skills include strong written communication, multitasking, and the ability to handle high-pressure situations while maintaining professionalism.
Jobicy+
547 subscribers are already enjoying exclusive, experimental and pre-release features.
Free
USD $0/month
For people just getting started
Plus
USD $8/month
Everything in Free, and:
