Customer Service, Data entry, Call center executive

Visa management, including the application process for work permits, residence visas, dependent visas, Emirates ID, and handling biometric and medical appointment scheduling. Medical insurance management, encompassing the application for employee and dependent insurance, reimbursement claims, and adherence to hospital and medical guidelines. Assisting in the recruitment process for store staff.

– Managing and organizing daily mail correspondence.
– Overseeing courier services.
– Coordinating business travel arrangements, including flight and hotel bookings for official trips and new employees.
– Facilitating visa applications for employees in the GCC for business purposes, while staying updated on the latest visa application regulations.
– Creating Purchase Requests (PR) and Purchase Orders (PO), as well as generating and processing Etisalat and Du bills for payment.

Greet and welcome guests promptly upon their arrival at the office.
– Guide visitors to the appropriate personnel and office locations.
– Answer, screen, and forward incoming phone calls effectively.
– Maintain a tidy and presentable reception area, ensuring that all necessary stationery and materials (e.g., pens, forms, brochures) are readily available.
– Provide accurate information both in-person and through phone or email communications.
– Receive, sort, and distribute daily mail and deliveries efficiently.
– Uphold office security by adhering to safety procedures and managing access at the reception desk (including monitoring the logbook and issuing visitor badges).
– Order supplies for the front office and maintain an updated inventory of stock.
– Update calendars and coordinate meeting schedules as required.
– Arrange travel and accommodations, and prepare any necessary documentation.
– Keep accurate records of office expenses and costs.
– Perform other clerical receptionist duties, including filing, photocopying, transcribing, and faxing as
needed.

Improved the average customer interaction in a high-volume customer service call center by developing and implementing standardized call center agent scripts. Responded to over 50 customer calls and online inquiries daily in a calm, courteous, and professional manner. Maintained a well-equipped workspace utilizing the latest technology, including headsets, microphones, laptops, and software applications such as Zoom and Skype. Managed a secure and organized spreadsheet containing confidential customer information, including addresses, phone numbers, and credit card details. Assisted non-English speaking customers by communicating in their native languages. Addressed customer concerns related to internet and telephone services, including billing inquiries, connectivity issues, and power outages. Communicated any challenges faced while assisting customers to the supervisor