Business Analyst
- Location
- Philippines
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
I have 12 years of experience in a BPO company as a Quality Analyst, Customer Support Analyst and Business Analyst (responsible in UAT testing). I like to continuously learn and enhance my professional skills.
Professional area
Education
- 2001-2005 Bachelor of Science in Computer Science @ STI College
Experience
- May 2022 - Present Business Analyst @ Accenture Inc.
– Responsible in testing tools for migration
– Updating process documents
– Provide training sessions to the Ops agents- 2015-2022 Global Customer Support Analyst - Subject Matter Expert @ Accenture Inc.
– Responsible in answering queries and concerns from the customers which includes account and billing issues via chat and email
– Monthly invoicing of Levy request
– Responsible in refund processing and payment application- 2013-2015 Quality Analyst / Clinical Analyst @ Accenture Inc.
– Evaluating processes, products and services to ensure that we meet the company’s standards
– Analyzing and testing organizations product or services
– Perform data entry and research in various systems and tracking tools
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