Subject Matter Expert - User Support Agent
- Location
- Bulgaria
- Rate, USD
- $17 / hour
- Work schedule
- Full Time,
- Links
- —
- Language skills
- Bulgarian, English, Italian
- Available for Hire
- Yes
About me
I’m a dedicated customer support specialist with extensive experience in providing bilingual support in Italian and English. I’ve honed my skills through various roles—from troubleshooting technical issues to mentoring new team members—allowing me to thrive in fast-paced, dynamic environments. Passionate about technology and continuous learning, I’m committed to delivering high-quality, evidence-based solutions that ensure exceptional customer satisfaction.
Professional area
Skills
Account ManagementActive ListeningAdaptabilityAdministrationAnalytical SkillsBilingualChat and Email SupportCoachingCommunication skillsCustomer SupportEmpathyEmployee TrainingFlexibilityHonestyLeadershipOffice ManagementSalesSociableSoft skillsTeam BuildingTeam LeadershipTeam PlayerTeamworkTechnical SupportTime ManagementUser InsightsZendeskZoom
Education
- From 2023 - now Bachelors @ College of Business and Administration
Experience
- September 2024 - now Subject Matter Expert @ Alorica Bulgaria
- February 2022 - January 2024 Teleagent @ Call Point New Europe
- January 2024 - September 2024 Assistant Manager - Customer Experience Expert @ Britanica Bulgaria
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