Hire a Remote Customer Service from Thailand

About me

I have more than 8 years of experience in Customer Service, providing support to customers and handling both internal and external communications, including domestic and overseas interactions.
In this field, I am confident in my abilities and experience, believing that I can contribute effectively to this role. I also have a strong passion for learning new things and gaining new experiences because, in my opinion, life is a continuous learning process. Skills can be enhanced through learning, and having an open mind to new knowledge leads to growth and adaptability.
For me, customer service is not just about providing assistance but about using empathy to take care of customers and build strong relationships. Paying attention to detail and addressing even the smallest customer concerns is key. It is essential to support and assist customers in every possible way.
Throughout my career in Customer Service, I have always adhered to this approach. If given the opportunity, I will fully commit myself and strive to perform my best in this role.

Professional area

Admin & Virtual Assistant Customer Support

Skills

Admin Assistant Administrative Assistant Chat and Email Support Client Support Customer and Client Support Customer Relationship Customer Service Customer Support Editing

Education

2008/2011 Bachelor's degree @ University of Phayao: Emonomic major

Experience

2012-2014 Customer Service (Import clearance documents) @ Pantos Logistic (Thailand) Co.,Ltd.: 1)Coordinate with customers or importers to request necessary documents.
2) Communicate with shipping line agents to track shipments and arrange for D/O (Delivery Order) exchange.
3) Collaborate with the company’s Shipping Team to prepare documents and plan for customs clearance for customers.
4) Contact customers to confirm the customs clearance date and delivery schedule.
5) Prepare and issue invoices to customers.
2014-2021 Customer Assistant @ TARGET MAXX CO.,LTD.: 1. Coordinate with the sales team to prepare quotations based on their set price and conditions.
2. Contact customers to send quotations and receive purchase orders (PO).
3. Coordinate with Thai and overseas suppliers to place orders (send purchase requests) and request shipping documents (BL, Invoice, Packing List, COA, Form).
4. Follow up on shipments with marine and airline agents, and update shipping status to customers.
5. Work with the shipping agent team to plan customs clearance.
6. Coordinate with the warehouse and transportation team to arrange the delivery date.
7. Contact customers to confirm the delivery schedule and prepare invoices.
8. Support and assist the sales team and other internal departments as needed. (Administrative officer)
2021-Present Freelance (Customer Support) @ Freelance: 1) Customer Service : Support customers with documents ,Coordinate with both
internal and external customer , Answer questions and provide service clearly and politely
2) Administrator : Edit product pictures and write short captions , Manage the Facebook page , Answer customer questions through chat and phone call.
3) Dropship : Coordinate with warehouse team to offer wholesale products,
Inform customers of tracking numbers after shipping , Follow up on parcel delivery
and update customer , Help with damaged product claims and follow until
the issue is solved
4) Real Estate Broker : Find new clients who are looking to buy or rent ,
Send information to customers and follow up , Coordinate with property owners and set up appointments