Customer Support
- Location
- Portugal
- Rate, USD
- $20 / hour
- Work schedule
- Full Time, Contract, Temporary,
- Language skills
- English, Portuguese, Other
- Available for Hire
- Yes
About me
Customer Support Specialist with 5+ years of experience in SaaS and fintech, serving as a point of contact for clients seeking technical assistance across chat, email, and phone. Skilled in troubleshooting complex issues,documenting incident resolutions, and maintaining a high-volume workflow, resolving 280+ monthlytickets in Zendesk while keeping CSAT at 98%. Strong communicator and proactive problem-solver with a collaborative approach and a customer-focused mindset.
Professional area
Skills
Chat and Email SupportClient LiasonClient ManagementClient RetentionClient SupportCollaborative natureCommunication skillsCommunicationsComplianceComputer SkillsConfidenceConflict ResolutionCritical ThinkingCustomer and Client SupportCustomer RelationshipDetail-orientedEmpathyExcellent Communication skillsFast learnerFlexibilityHonestyPortuguese languageProactivityProblem SolvingProject ManagementSLASoft skillsTechnical SupportZendeskZoom
Education
- September 2022 - April 2024 Master's Degree @ University of Algarve
- September 2010 - March 2014 Bachelor's Degree @ Ahmadu Bello University, Zaria
Experience
- 02/12/2024 - Present Customer Experience Specialist @ Hibob
- 01/04/2019 - 26/05/2023 Customer Support @ AZA Finance
- 10/05/2017 - 26/03/2019 Customer Support @ AXA Mansard Insurance
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