Technical Support Specialist
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
I am a professional technical support specialist with a strong foundation in data analytics and cloud computing. I am skilled at leveraging data insights to identify opportunities and support informed decision-making to drive business growth. I possess hands-on experience in programming, data visualization, and IT support, complemented by certifications in AWS Certified Cloud Practitioner and CompTIA A+. I am passionate about applying my technical expertise to help organizations make impactful, data-driven decisions.
Professional area
Education
- 12/2024 - 03/2025 A+ IT Support @ Per Scholas
A+ IT Support Boot Camp, CompTIA A+ Certification
- 11/2024 - 03/2025 AI Programming @ AWS-Udacity
Data Engineering and Data Analytics
- 03/2023 - 10/2024 Data Analytics @ FullStack Academy
NYC Tech Talent Pipeline Data Analytics Training Accelerator (DATA)
Experience
- 3/2020 – 04/2025 Household Manager @ Private Resident
Tailored meal plans. Managed financial matters for the household, including budgeting, bill payments, and expense tracking. Ensured a clean and healthy living environment through meticulous attention to detail in housekeeping duties.
- 8/2019 - 3/2020 Safety Training Administrator @ NYC MTA
Delivered daily IT and customer support for over 60 employees by managing online and offline exam access, resolving technical issues, and ensuring seamless user experiences. Maintained and updated computer lab workstations and exam modules, troubleshooting bugs and faulty files to ensure compliance with federally mandated Occupational Safety & Health Administration (OSHA) recertification exams, achieving a 98% on-time completion rate. Proctored OSHA recertification exams, providing technical assistance and training to attendees, and ensuring successful completion of annual safety requirements.
- 7/2018 – 7/2019 Customer Service Representative @ DOE Office of Pupil Transportation
Provided IT-driven customer support by responding to over 70 calls daily and logging customer information, inquiries, complaints, and resolutions into an automated tracking system, achieving a 95% issue resolution rate. Maintained and updated a school personnel contact list, leveraging digital tools to streamline reporting processes and improve communication with stakeholders. Collaborated with dispatchers to address and resolve transportation-related issues, using data analysis to review K-12 student eligibility and ensure accurate service delivery.
- 3/2017 - 4/2018 Tier 2 System Administrator @ Give a Helping Hand Corporation
Installed and configured computer hardware and software across Windows, Linux, and Mac operating systems, ensuring seamless functionality and user readiness. Provided technical support and resolved system issues, troubleshooting outages and deploying software updates, contributing to a 20% reduction in downtime. Enhanced system security by implementing access controls, firewalls, backups, and conducting regular security audits to maintain operational integrity and protect sensitive data.
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