Customer Service Representative
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I am seeking a Customer Service Representative role with 19 years of experience in team collaboration, problem solving, and customer engagement. I have a proven track record in time management and data analysis through extensive claims management and resolution. My skills include mediation, negotiation, and delivering high-quality service to clients. I am adept at managing multiple projects and ensuring that all tasks are completed efficiently and effectively. I pride myself on my attention to detail and adaptability in various situations, which have been crucial in my previous roles. My leadership experience has allowed me to guide teams towards achieving common goals and maintaining high standards of service.
Professional area
Education
- Feb 2013-Dec 2015 Master's Degree in Criminal Justice/Project Management @ Southern New Hampshire University
- Jan 2000-Aug 2002 Bachelor's Degree in Criminal Justice and Corrections @ Mercer University
Experience
- Feb 2000 - Sep 2005 Project Coordinator @ MS Construction
Managed multiple home renovation and remodeling projects from inception to completion. Developed detailed project plans, set milestones, allocated resources, and tracked progress. Coordinated subcontractors, vendors, and internal teams to ensure timely and quality deliverables. Estimated project costs, negotiated contracts, and ensured adherence to budgets and schedules.
- Jan 1996 - Feb 2000 Group Home Owner / Operator @ Southern Family Home Care
Directed daily operations for group homes, managing staff, residents, budgeting, and compliance. Oversaw facility upgrades, maintenance, and renovation projects. Led hiring, training, and supervision of staff while meeting state regulatory standards. Applied strategic planning to manage multiple facilities and handle crises efficiently.
- May 2023 - Nov 2024 Recovery Examiner @ Sedgwick
Managed subrogation efforts on commercial property claims, preparing demand letters and legal documentation. Worked closely with legal counsel and internal teams to achieve favorable resolutions through mediation and arbitration.
- Sep 2022 - May 2023 Catastrophe Claims Adjuster @ Trident Claims Management
Resolved high-volume hurricane property claims, evaluating estimates, and negotiating settlements. Applied policy coverage and depreciation analysis to guide claim decisions.
- Mar 2019 - Aug 2022 Senior Claims Examiner @ Allied American USA
Handled complex liability claims for HOAs and condo associations. Managed litigation files, oversaw legal counsel, and developed risk mitigation strategies.
- Sep 2005 - Feb 2019 Independent Adjuster @ Independent Adjuster- Contractor
Delivered field and desk adjusting for major carriers, handling residential and commercial claims. Investigated, documented, and resolved claims involving property, casualty, flood, earthquake, and environmental losses. Supported litigation and mediation with detailed reports and negotiation support.
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