Sales Operations or Customer Success
- Location
- Portugal
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English, Portuguese
- Available for Hire
- Yes
About me
I am a motivated and adaptable professional transitioning into Sales Operations or Customer Success, with a strong foundation in CRM systems, customer support, and process improvement. I have completed Salesforce Sales Operations training and gained hands-on experience in HubSpot, Zendesk, and Excel. My proven track record includes resolving technical issues, managing high-volume support cases, and enhancing team workflows. I am eager to support revenue growth, client satisfaction, and operational efficiency in a dynamic SaaS or tech environment. My skills in Salesforce, HubSpot, and CRM data management allow me to effectively contribute to customer success initiatives. I am committed to continuous learning and improvement, ensuring that I stay updated with the latest industry trends and technologies.
Professional area
Education
- 2018–2021 Diploma in Graphic Arts @ Escola Profissional Bento de Jesus Caraça
Experience
- April 2025 – Present Customer Success Advocate @ Concentrix
Support customer onboarding and engagement through proactive communication and service excellence. Collaborate with internal teams to ensure clients receive tailored solutions aligned with their goals. Monitor customer satisfaction and escalate issues when necessary to maintain strong relationships. Utilize CRM tools to track interactions, feedback, and opportunities for growth.
- May 2024 – April 2025 Operations Customer Expert @ Teleperformance
Provided B2B support via email, chat, and phone for digital ad platform users. Maintained CRM accuracy and contributed to workflow improvements. Collaborated with technical and policy teams to resolve complex issues and reduce resolution time. Handled 40+ client interactions per day with a 90% satisfaction rating.
- May 2020 – Present Graphic Designer (Freelance) @ Remote
Managed digital design projects for small businesses, overseeing timelines and client communications. Delivered customized visual content and collaborated with clients from briefing to delivery. Used project management tools to track revisions and approvals across multiple concurrent projects.
- June 2023 – December 2023 Content Moderator @ Connectys
Reviewed flagged content and ensured compliance with platform guidelines. Handled high-volume support tickets and escalations. Achieved daily performance targets while maintaining quality and accuracy.
- March 2023 – June 2023 Customer Service Representative @ Teleperformance
Resolved inquiries via phone and email across multiple product lines. Logged and tracked support issues in CRM with follow-up until resolution. Maintained high customer satisfaction through clear communication and empathy.
- October 2022 – February 2023 Technical Support Representative @ University of Bristol (Remote)
Delivered remote IT support for students and faculty members. Documented common technical issues and contributed to internal knowledge base. Proposed and implemented process updates to reduce repetitive queries.
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