Customer Support Representative
- Location
- Slovenia
- Rate, USD
- Not specified
- Work schedule
- Full Time, Temporary,
- Language skills
- Bulgarian, English
- Available for Hire
- Yes
About me
I’ve worked in customer support using tools like Salesforce and Zendesk to help people through chat, email, and phone. I focus on staying calm and clear, especially in stressful situations, and always try to make someone’s day a little better. I enjoy learning new things and developing my skills.
Professional area
Education
- SEP. 2012 - JUNE 2016 High School Diploma in Confectionery @ Professional High School of Tourism "Prof. Dr. Assen Zlatarov"
Experience
- OCT 2024 - FEB 2025 Customer Support Agent @ Concentrix
Delivered multichannel support using Salesforce, including phone, email, and chat.
- NOV 2023 - JAN 2024 Customer Support Agent @ 60K
Resolved customer issues related to product orders, returns, and delivery delays.
- JAN 2019 - 2020 Shop Assistant @ Marian S-13
Maintained a high level of professionalism in a fast-paced remote environment.
- JUNE 2018 - DEC 2019 Customer Support Agent @ TELUS International
Supported clients with visa application processes and embassy-related issues.
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I’ve worked in customer support using tools like Salesforce and Zendesk to help people through chat, email, and phone. I focus on staying calm and clear, especially in stressful situations, and always try to make someone’s day a little better. I enjoy learning new things and developing my skills.
