Industrial Engineer

I am a trilingual Industrial Engineer with over 5 years of experience in Customer Success and Sales. My expertise lies in leading teams and specializing in Renewals Management, Sales, Support, Customer Satisfaction, growth generation, and churn reduction within top companies in the Tech Industry across the Americas, from the US to Argentina. I have a proven track record of streamlining processes and enhancing operational efficiency, which has significantly contributed to my teams’ success.

Currently, I work as a Customer Success Analyst at Coupa Software, where I have successfully developed and executed customized renewal strategies that secured over $24 million in renewals for 2024. My ability to identify and address potential risks has helped prevent the termination of 50% of unsatisfied customers, and I am proud to be recognized as a global top performer for Mid Market and Corporate customers in 2024.

Previously, I held roles at Ideaware/Bucket.io and Salesforce, where I led teams to onboard clients and closed significant sales, enhancing customer satisfaction and retention. My experience in managing client relationships and resolving inquiries has been instrumental in driving revenue growth and maintaining a loyal customer base.

I have also worked at SAP, where I was responsible for securing substantial renewals and implementing effective renewal processes across Latin America and the Caribbean. My contributions have led to significant revenue achievements and recognition as a top performer in my role.

In addition to my professional experience, I have a strong educational background with a Bachelor’s Degree in Industrial Engineering from ICESI University and an exchange program in Supply Chain Management at SKEMA Business School. I am passionate about continuous learning and have completed various additional courses to enhance my skills in sales and strategic thinking.