Customer Support
- Location
- Thailand
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English, Malay, Thai
- Available for Hire
- Yes
About me
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As of my experience in several fields, I have excellent communication skills, enabling me to effectively communicate with a wide range of people. I am looking for an opportunity in which I can put into practice my knowledge and experience, ultimately benefiting the operations of the organisation that I work for. I have offered meticulous customer support for clients in 3 languages: Thai, English, Malay. I have demonstrated the ability to work under pressure, sell products and services to customers from all backgrounds. I handle multiple tasks and deal with customers professionally with good manners. I possess exceptional communication skills (Multilingual) and have been successful working in a team environment as well as independently. I am flexible and adaptable, with strong problem-solving abilities and emotional intelligence.
Professional area
Education
- Graduated on 2013 Diploma in Information Technology @ IIC International College
- Graduated Class of 2007 High School Diploma @ Bandar Penawar Sports School
Captain of a football team. Award winning for ‘Best Men Athlete on 2007’. Selected for the U18 National Team Squad.
Experience
- 2021 - August 2023 Account Specialist - Social Media @ TDCX Thailand
Identifying sales opportunities for clients and providing them with the best solution for their business goal and marketing on Facebook platform. Providing vital product insights, feedback and revenue trends.
- 2021 - 2022 Translator @ Freelance
Translate documents, files, contracts from English to Thai.
- 2019 - 2021 Customer Lifestyle Ambassador @ FCC Services
Serves customers by providing product and service information. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Managing a team of junior customer service representatives.
- September 2023 - Present Interpreter @ Clear Source Translation
Interpreting and assisting a conversation between clients and customers in medical field, healthcare, insurance etc. Providing services with professionalism and offers exceptional language services.
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