Personnel and Social Manager

Visited offices, warehouses, and shops to ensure compliance with overtime, scheduling, leave, and conflict resolution policies; ran best-practice sessions and performance meetings to drive improvements. Partnered with store leadership to boost staff motivation via regular feedback loops, shift-planning improvements, and recognition initiatives. Acted as first point of contact for employee relations issues, providing empathetic support while balancing business needs and policy compliance. Conducted stay and exit interviews, analyzed trends, and designed strategies to increase job satisfaction and retention. Managed employee transfers across 10 locations and coordinated global relocations. Performed monthly audits on time management and attendance, resolving discrepancies quickly to maintain payroll accuracy and fairness. Updated HR policies to meet labor law requirements, and served as a neutral mediator in disciplinary hearings. Led company-wide surveys, analyzed feedback, and organized engagement events to boost morale. Supported engagement and well-being initiatives, including team-building activities and wellness programs. Enhanced benefits through discount schemes, health insurance management, education bonuses, and wellness activities. Planned major events and directed volunteer programs. Collaborated with HR teams in Italy to share best practices and align strategies.

Guided clients in retail, banking, finance, and logistics, helping them excel in their roles. Designed and delivered onboarding programs, equipping mentees with essential skills in budgeting, IT, and supply chain management. Led and supervised seminars with Richmond Foundation and National Support Agencies, fostering professional growth. Connected individuals with key government bodies for job opportunities, counseling, and specialized training. Tracked progress using KPIs, providing actionable insights to improve performance and career development.

Recruitment including job postings, shortlisting, scheduling interviews, and preparing contracts. Coordinated onboarding for new hires, training plans and mentoring schedule. Maintained accurate employee records, contracts, and payroll data, ensuring compliance with local labor laws and company policies. Processed monthly payroll, overtime etc. Monitored attendance and leave requests. Prepared HR reports for management on staffing levels, turnover, and training completion rates.

Trained clients for examinations such as IELTS/TOEFL/ City & Guilds / University entry. Focused on Corporate clients such as Total, Baker McKenzie and Gulf News and worked with several governmental institutions such as Dubai Police / Tourism. Formulated and supervised the Dubai Tourist Guide licence examination. Presented Berlitz Education Packages to interested parties. Facilitated students’ interaction within culturally diverse groups (Gulf, Asian and European). Led team meetings / seminars on professional improvement (Business English). Six month relocation project to Abu Dhabi training employees at ENEC Power Plant.