Multishop Manager

Led and developed the store team, created monthly schedules, planned and organized customer events in coordination with the country manager. Oversaw daily operations across multiple retail locations, ensuring consistent quality and service standards. Managed and supported store managers to achieve sales targets and operational goals. Conducted training sessions for team members. Dealt with customer complaints and issues, ensuring high levels of customer satisfaction and loyalty. Collaborated with the marketing team to drive promotions, events, and other initiatives to increase footfall and sales.

Provided excellent customer service, ensuring high levels of customer satisfaction. Assisted customers in finding products, offering recommendations and advice when necessary. Managed inventory levels on the sales floor, restocking items as needed. Handled customer complaints and issues, resolving them to the customer’s satisfaction. Cooperated with co-workers. Maintained cleanliness, tidiness, and visual appeal for customers. Participated in continuous training to improve sales skills and product knowledge.

Provided accurate information and assistance to customers. Efficiently managed the cloakroom, ensuring safe storage of personal belongings. Demonstrated excellent customer service skills, responded quickly to enquiries and redirected them. Engaged in guest service, providing a warm welcome and responding to inquiries with professionalism. Managed visitor lists, registration processes, and check-in procedures to ensure smooth entry. Dealt with unexpected problems or emergencies with poise, quickly implementing solutions.

Managed comprehensive childcare services for multi-international families. Coordinated daily schedules and educational activities. Supervised timely and efficient transportation logistics, ensuring punctuality for all activities and appointments. Collaborated with parents to develop strategies and coordinate engaging activities and outings. Directed meal planning and preparation, prioritizing nutritious and organic food options to support healthy development.