Customer Service
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English, Spanish
- Available for Hire
- Yes
About me
I am Gabriel Cardenas, a dedicated customer service professional with experience working remotely and in sales roles. Over the years, I have developed strong skills in managing customer interactions and providing effective support using various helpdesk platforms and remote desktop software. I am passionate about leveraging technology to improve customer satisfaction and streamline service delivery.
My experience includes working with Allstate as a remote Customer Service representative, where I honed my skills in handling customer inquiries and resolving issues efficiently. Following that, I worked as a Sales Associate at Marketsource Inc, where I further developed my communication and sales abilities.
Currently, I am employed as a Caregiver at Aspire Developmental Services, where I apply my interpersonal skills and empathy to support individuals in need. This role has strengthened my patience and adaptability in diverse environments.
I am proficient in using remote desktop tools such as TeamViewer and AnyDesk, as well as helpdesk platforms like Zendesk and Freshdesk. Additionally, I have experience with AI chatbots and virtual assistants including Intercom and Drift, which have helped me enhance customer interaction and reduce response times.
I am also skilled in Microsoft Office Suite and Google Workspace, enabling me to manage documentation, spreadsheets, and presentations effectively. My bilingual abilities in English and Spanish allow me to communicate with a broader range of clients and colleagues.
I have been recognized for my contributions, including receiving an Employee of the Month award for consistently exceeding remote support KPIs. I am committed to continuous improvement and eager to bring my skills and experience to new challenges in customer service.
Professional area
Education
- Class of 2021 High School Diploma @ Prosser Career Academy
Experience
- June 2020 - February 2022 Customer Service @ Allstate
- March 2022 - May 2024 Sales Associate @ Marketsource Inc
- August 2024 - Recent Caregiver @ Aspire Developmental Services
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