Human Resources Business Partner

Provided HR guidance and support in alignment with New Jersey labor laws, company policies, and best practices. Managed full-cycle HR functions including onboarding/offboarding, employee relations, records management, and HR compliance (AA/EEO, FMLA, CFRA, ADA, FEHA). Partnered with leadership to resolve employee performance issues, improve engagement, and foster a positive work culture. Supported leaves of absence administration and provided guidance on accommodations, medical certifications, and return-to-work processes. Analyzed HR data and trends to recommend and implement process improvements in employee retention, relations, and compliance. Coordinated and executed HR projects involving training, reporting, organizational development, and legal compliance. Maintained strict confidentiality in managing sensitive HR matters and personnel records. Demonstrated proficiency in federal and state labor laws, HRIS systems, ICIMS and Microsoft Office tools. Upheld company values, compliance, and safety protocols including HIPAA, OSHA, and timekeeping policies. Actively participated in quality improvement initiatives, team development, and fostering a collaborative HR department. Systems included ADP, TracStar, AbsenceSoft, and ICIMs.

Conducted weekly meetings with respective business units. Processed weekly and semi-monthly payroll for over 230 employees. Consulted with line management, providing HR guidance when needed. Analyzed trends and metrics in partnership with the HR group to develop solutions, programs, and policies. Managed and resolved complex employee relations issues. Maintained in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. Partnered with the legal department as needed. Provided day-to-day performance management guidance to line management including coaching, counseling, career development, and disciplinary actions. Worked closely with management and employees to improve work relationships, build morale, and increase productivity and retention. Developed contract terms for new hires, promotions, and transfers. Assisted international employees with expatriate assignments and related HR matters. Provided guidance and input on business unit restructures, workforce, and succession planning. Identified training needs for business units and individual executive coaching needs. Participated in the evaluation and monitoring of training programs to ensure success and followed up to ensure training objectives were met. Systems included ADP, Workday and background software.

Implemented system and process improvements while collaborating with the Program and Human Resources Director. Responsible for recruiting, interviewing, and hiring new team members for all site managers. Maintained high visibility of up-to-date job postings for recruitment. Coordinated and facilitated new and existing staff training. Screened and sourced resumes, interviewed candidates, and delivered employment offers. Identified, understood, and handled conflicts amongst staff. Completed and submitted weekly reports to the Program Manager. Accurately managed staff’s timekeeping and payroll. Ensured dissemination of comprehensive information on the importance of being vaccinated against COVID-19. Ensured accurate collection of information on persons interested in receiving the vaccine. Developed weekly transportation schedules for team deployment and weekly shifts for continuous outreach six days per week. Established new partner sites to conduct outreach. Performed periodic site checks to ensure team performance at expected levels. Inventoried all supplies and equipment for managed counties and submitted replenishment requests to the Program Manager.

Set priorities for day-to-day objectives in administrative, human resources, and clinical operations. Screened and sourced resumes, interviewed candidates, and delivered employment offers. Managed employee ADP payroll, timekeeping, and benefit administration. Responsible for improving patient overall experience. Obtained all employee credentialing and re-credentialing functions to remain in compliance with non-profit and behavioral healthcare regulations. Examined and input proof of credentials in the CAQH application to validate self-reporting information pertaining to DEA, CDS, and Certificate of Liability insurance to prevent and/or reduce financial and legal risks. Performed database maintenance of Electronic Health Records to update details and insurance rates. Formulated comprehensive reports for provisions of patient services to establish collaborative practice agreement renewals prior to expiration. Engaged in cross-functional collaborations with compliance, IT, HR, and outpatient departments to gather imperative patient information for the billing team. Steered communication efforts with Intellisoft to submit documentation, interpret renewal requirements, and personnel sanctions process to comply with established guidelines. Served as a facilitator to support the outpatient eligibility coordinator during absence by ensuring appropriate billing for timely payment of patient services and determining medical benefits coverage.

Introduced creative problem-solving techniques and consultative solutions for patients and clients by connecting with insurance representatives and facility associates to rectify billing disputes and respond to inquiries. Accurately processed electronic payments via IVR system to update patient accounts with critical oversight of electronic billing system as Claims Editor to support high-volume claims payment cycle by verifying submitted codes and inputting IB/UB requests to initiate patient’s billing medical health claims. Served as an Accounts Receivable/Insurance Verification Specialist to clarify the status of medical records and charges while updating records involving Motor Vehicle and Worker’s Compensation. Obtained new information from insurance companies for payment processing and processed Charity Care Applications.

Strategized and coordinated employee relations in 38 work sites with 200+ security officers to support HR, operational, and ADP payroll management activities by coordinating schedules to ensure adequate coverage with cost-effective solutions. Liaised between on-site managers and employees to deescalate situations with precise resolutions. Led investigations to address employee complaints with urgency and confidentiality, providing follow-up and guidance with leadership to escalate issues. Mentored line managers to implement performance development strategies enhancing employee-management relationships. Devised and maintained scheduling systems for support staff and supervisors to optimize performance and reduce labor costs by eliminating unnecessary overtime hours. Executed payroll administration to track hours worked in an electronic timekeeping system ensuring precise compensation by analyzing payroll reports to resolve discrepancies and interfacing with payroll/accounting personnel for corrective actions. Conducted onboarding and offboarding processes including new hire orientations and exit interviews to improve retention and reduce turnover. Tracked paid time off requests to authorize or reject based on client needs. Acted as an advisor for management and HR leaders in screening and selecting highly qualified candidates.