Customer Service
- Location
- Spain
- Rate, USD
- $14 / hour
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English, Russian, Spanish
- Available for Hire
- Yes
About me
I am a responsible and resourceful person with experience in customer service, logistics, and administrative management in the transportation sector. I adapt easily to digital tools and remote work environments. I am fluent in Spanish and English, and have a basic understanding of Russian. I currently work as a freelancer, managing back-office tasks and customer support for international companies. I seek to continue growing professionally in a dynamic environment where I can contribute commitment and efficiency. My background includes managing real-time logistics operations during night shifts and providing high-quality customer support via phone and email. I have developed strong skills in CRM tools, lead management, and effective communication. I am comfortable working remotely and thrive in fast-paced environments. I am eager to leverage my sales and team leadership experience to contribute to organizational success and enhance customer satisfaction.
Professional area
Skills
AdaptabilityClient RelationsCommunication skillsConflict ResolutionCustomer ServiceCustomer SupportData EntryDatabase ManagementEffective CommunicationGoogle WorkspaceLead GenerationMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookOrganizational SkillsPhone SupportProblem SolvingProspectingSalesSales ManagementTeam LeadershipTeam ManagementTime Management
Education
- 2024 Bachelor of Business Administration and Management @ Taras Shevchenko National University of Kyiv
Cursed in English
Experience
- Jan 2024 - Jul 2025 Dispatcher (Remote Logistics & Customer Service/Support) @ American Transportation and Limo Services
Managed real-time operations during night shift hours (23:00 – 08:00). Provided customer support via phone and email. Gathered critical information to support the sales team. Ensured timely and error-free service execution. Delivered high-quality customer service with accurate information and swift resolutions.
- Nov 2020 - Nov 2023 Sales Manager and Team Leader in Sales (B2C/B2B) @ Maxima LTD
Proficient CRM and database management with over 2,000 prospects. Consistent generation of 3-7 new leads daily, averaging 10-15 sales per month. Skilled in cold prospecting within cryptocurrency, forex, fitness, and supplement industries. Crafted and executed persuasive strategies to overcome objections and secure sales closures. Leadership and oversight of sales teams, including training and professional development. Monitored sales performance, adjusting tactics to meet targets. Collaborated with cross-departmental teams to ensure alignment with company strategies. Prepared detailed sales reports for management and stakeholders.
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