Remote Administrative Assistant | Operations/CRM Support | Online Teaching

I am a detail-oriented Administrative and Operations Specialist with hands-on experience managing calendars and inboxes, updating spreadsheets and CRMs, preparing reports and slides, coordinating schedules across time zones, and supporting executives and clients remotely. My background spans onboarding and compliance, customer support, and online English teaching for both adults and kids. I am known for fast learning, clear communication, and building reliable, organized workflows using Google Workspace and Microsoft Office.

In my freelance role as a Virtual Administrative and Operations Support professional, I provide part-time and contract support for small teams and founders. I manage shared inboxes, draft responses, route requests, organize Drive folders and templates, update spreadsheets and CRMs, build reports and slide decks, and coordinate meetings across EMEA and US time zones.

Previously, I worked as an Onboarding Specialist at Eshyft on a remote contract basis, where I verified documentation and credentials, handled email confirmations and scheduling for new hires, monitored timecards and rosters, produced summaries for leadership, and supported policy compliance.

I also served as a CRM Supervisor and Store Manager at Vodacom, leading customer query management, maintaining records, preparing reports, supervising team operations, managing inventory and invoicing, and coaching staff on service standards and daily administrative routines.

Additionally, I have experience as an Online English Teacher for adults and kids, specializing in Medical English and interview preparation for healthcare students and professionals. I planned and delivered live online lessons, provided written feedback, and tracked learner progress.

Earlier roles in customer service and internal sales at companies such as Samsung, MTN, Webhelp, and Hisense strengthened my skills in data entry, call handling, scheduling, and report preparation.

I am proficient with tools including Google Workspace, Microsoft Office, Zoom, Monday.com, PDF editors, and basic Zapier automations. I am available for remote work within the EMEA time zone and ready for immediate start with references available.