Human Peformance Specialist l Data Analytics & Customer Success (Healt
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I am a results-driven Exercise Science graduate with over three years of experience spanning human performance, customer-facing roles, and emerging SaaS technologies. My expertise lies in data analytics using tools such as Excel, SQL, and Python, complemented by my knowledge of wearables and AI-powered customer success within product-led environments. I am passionate about leveraging data to improve client outcomes and enhance user experiences.
Throughout my career, I have worked as a Pilates Instructor, Personal Trainer, and Nurse Technician, where I applied my analytical skills to track progress and optimize training programs. I have experience delivering high-touch onboarding for clients, mirroring SaaS onboarding and user adoption workflows, which has helped reduce injury recurrence and improve client retention.
I am proficient in CRM systems like HubSpot and Salesforce, and I have a strong foundation in project management tools such as Google Workspace, Asana, and Trello. My certifications in AI-Powered Customer Success, Generative AI for UI/UX Design, and Python for Everybody reflect my commitment to continuous learning and adapting to new technologies.
I am skilled in human-centered product research, UX design, and user testing, which enables me to provide valuable product insights and reporting. My experience with AI-powered customer success tools and SaaS onboarding fundamentals allows me to support product adoption effectively and enhance customer lifecycle management.
I am eager to contribute my unique blend of exercise science knowledge and technical skills to roles that bridge health, technology, and customer success. I thrive in collaborative, product-led environments where I can apply data-driven strategies to improve client outcomes and drive business growth.
Professional area
Education
- 09/2017-05/2022 Bachelor of Science in Exercise Science @ Mercy College – School of Health and Science, Dobbs Ferry, NY
Experience
- May 2025 – October 2025 Pilates Instructor @ Revive Pilates, Bali, Indonesia
Delivered high-touch onboarding for 20+ new clients weekly, customizing their learning experiences — mirroring SaaS onboarding and user adoption workflows. Collected and analyzed progress data, leading to reduced injury recurrence rates among returning clients. Applied wearable tech feedback (where available) to track heart rate and performance outcomes for personalized training.
- March 2023 - May 2025 Pilates Instructor @ Club Pilates, Scarsdale & Ardsley, NY
Delivered high-touch onboarding for 20+ new clients weekly, customizing their learning experiences — mirroring SaaS onboarding and user adoption workflows. Collected and analyzed progress data, leading to reduced injury recurrence rates among returning clients. Applied wearable tech feedback (where available) to track heart rate and performance outcomes for personalized training.
- June 2023 - May 2025 Pilates Instructor @ Hydrogen Fitness, Greenwich, CT
Delivered high-touch onboarding for 20+ new clients weekly, customizing their learning experiences — mirroring SaaS onboarding and user adoption workflows. Collected and analyzed progress data, leading to reduced injury recurrence rates among returning clients. Applied wearable tech feedback (where available) to track heart rate and performance outcomes for personalized training.
- January 2024 – May 2025 Pilates Instructor @ Prime Pilates, Pelham, NY
Delivered high-touch onboarding for 20+ new clients weekly, customizing their learning experiences — mirroring SaaS onboarding and user adoption workflows. Collected and analyzed progress data, leading to reduced injury recurrence rates among returning clients. Applied wearable tech feedback (where available) to track heart rate and performance outcomes for personalized training.
- March 2023 - May 2025 Nurse Technician @ White Plains Hospital, White Plains, NY
Documented processes and maintained accurate data, paralleling CRM hygiene and detailed customer records management.
- May 2022 – February 2023 Personal Trainer & Pilates Instructor @ Lifetime, Harrison, NY
Managed a high-volume book of clients, proactively identifying risk signals and re-engagement opportunities — directly transferable to SaaS retention workflows.
- May 2018 – January 2020 Physical Therapy Aide @ Orthocare Physical Therapy & Sports Rehabilitation, Ardsley, NY
Assisted clinicians with data tracking and patient progress monitoring, enhancing treatment plan accuracy and outcomes.
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