Administrative and IT Support Assistant

I am an Administrative and IT Support Assistant professional with hands-on experience supporting office operations, work order processing, system setup, and customer communication. I am skilled in administrative coordination, Microsoft Office, data entry, scheduling, and basic IT and network support. I am reliable, detail-oriented, and adaptable, with experience working in both administrative and technical environments.

In my recent role at Boithabiso Business Solutions, I supported daily administrative operations and documentation, managed and processed work orders ensuring accuracy and compliance, and tracked installation data and reports using Google Sheets. I also provided virtual technical support to field technicians via Slack, installed operating systems and Microsoft Office on business computers, and maintained front-end and back-end computer systems.

I communicated technical findings and troubleshooting recommendations effectively to teams, ensuring smooth operations and problem resolution. My educational background includes a Diploma in Information Technology (Network Management) from Rosebank College and a Higher Certificate in Information Systems (Network Engineering) from Eduvos.

I am proficient in Microsoft Word, Excel, PowerPoint, Google Sheets, operating system installation, basic IT troubleshooting, computer and network maintenance, and virtual technical support. Additionally, I possess strong soft skills such as time management, problem solving, attention to detail, communication, adaptability, and team collaboration.

I am fluent in English and have intermediate knowledge of Afrikaans and Setswana. I am eager to contribute my skills and experience to a dynamic team, supporting both administrative and IT functions to enhance organizational efficiency.