E-Commerce & Social Media Operations Manager

I am a results-driven E-Commerce and Social Media Operations Manager with over 10 years of hands-on experience managing online stores, digital content, and business operations. Throughout my career, I have developed expertise in Lazada and Shopee store management, product video creation, Canva-based design, customer engagement, supplier coordination, and basic financial reporting. I am highly organized, detail-oriented, and capable of running day-to-day business operations independently.

I have successfully managed Facebook and Instagram content to enhance brand visibility, creating engaging reels and marketing materials to increase audience interaction. I strategically schedule posts to maximize engagement and have experience managing end-to-end operations for multi-branch pet shops. My responsibilities have included uploading and maintaining products on Lazada and Shopee, creating product photos, videos, and promotional content, as well as designing marketing materials using Canva.

In addition to my e-commerce expertise, I have handled Facebook page posting and customer inquiries, coordinated with suppliers, managed inventory orders, and prepared basic financial statements while tracking payables. I have also contributed to political campaign media production and clinic social media management, delivering content with fast turnaround times to align with daily campaign activities.

As a freelance graphic designer and photo editor, I have designed invitation layouts for various events, edited photos to enhance vibrancy and visual appeal for marketing materials, and created branding materials including loyalty cards and promotional designs. I am proficient in using tools such as Lazada Seller Center, Shopee Seller Center, Canva, Facebook Business Suite, Google Sheets and Docs, and basic video editing tools.

I am available immediately and equipped with a reliable computer and internet connection, a flexible schedule, and a remote-ready work setup. I am committed to enhancing public engagement through consistent visual storytelling on social media platforms and supporting business growth through effective e-commerce and social media operations management.