Business Development, Operational, Sales, Marketing Manager, and Customer Service Expert

I am a Business Development, Operational, Sales, Marketing Manager, and Customer Service expert with extensive experience in handling customer inquiries, improving customer satisfaction, and effectively resolving issues. With a background in Business Psychology and Philosophy, I am skilled in cross-selling, upselling, and working directly with suppliers to enhance service quality, drive sales, and foster business growth by delivering excellent customer experiences. My ability to communicate and listen effectively helps me grow sales and businesses by understanding customer needs and finding ways to improve them.

Throughout my career, I have demonstrated strong skills in customer relation management, sales strategy, lead generation, communication, active listening, conflict resolution, problem-solving, time management, multitasking, business proposal development, negotiation, persuasion, cost management, and telephone ethics. I am a motivated team player who thrives in collaborative environments and excels in supporting and advising customers.

I have held various roles including Sales Agent, Assistant Logistics Officer, Sales/Marketing Manager, Executive Manager/Sales Manager, Sales/Operational Manager, Business Development Manager, and Customer Service/Live Chat Agent. These roles have allowed me to develop expertise in inventory management, marketing, advertising, logistics coordination, customer retention, and team training. I have successfully increased sales and customer satisfaction scores through strategic initiatives and effective leadership.

Currently, I am pursuing a Master of Management at University Kuala Lumpur while actively engaging in extracurricular activities and serving as secretary of the postgraduate student committee. I hold a Bachelor of Business Administration and a Diploma in Hotel Management from Malaysian institutions, and I completed my secondary education in Nigeria. I have also earned multiple certifications in areas such as data analytics, programming, research skills, and business workshops.

I am passionate about music, socializing, playing video games, reading, exploring new things, and making new friends. I am fluent in English and Igbo, with basic proficiency in Malay. I am committed to continuous learning and professional growth, aiming to leverage my skills and experience to contribute effectively to business development and customer service excellence.