Training Mentor

I am a seasoned team player and high-capacity problem solver with a solid track record in customer service, providing excellent customer experience. I have extensive customer service experience in the call center and casino industry for almost 7 years. I am versatile in delivering both over-the-phone and face-to-face customer experiences. Throughout my career, I have welcomed players to casino tables, explained game rules to new customers, handled cash exchanges, and ensured smooth game operations. I am skilled in mentally calculating payouts and managing winnings efficiently.

In my role as a Training Mentor, I support the development of associate experts by assisting in call listening and customer support, facilitating call calibrations, and mentoring team members. I have experience in coaching sessions, feedback documentation, and maintaining quality scores. I am committed to continuous learning and staying current on new systems and products to grow my skills and maintain proficiency.

I have worked with reputable companies such as IQOR Santa Rosa, Concentrix Alabang, and Resorts World Manila, gaining valuable experience in customer service, sales, and operations supervision. I am adept at resolving customer inquiries related to billing, service, devices, and plans, and I support campaign launches and promotional activities effectively.

My expertise includes customer service, teamwork, leadership, and creative problem solving. I am fluent in English and Tagalog, which allows me to communicate effectively with diverse customer bases. I am passionate about delivering excellent service and contributing to organizational success through training and mentorship.

I am eager to continue growing in my career by leveraging my skills and experience to support teams and improve customer satisfaction in dynamic environments.