Systems Trainer, Software Support and Documentation Lead

I am an experienced Systems Trainer and Documentation Lead with a strong background in software support and training. Over the years, I have trained more than 500 staff members on HUB, a global ERP system that covers HR, Finance, Purchasing, Maintenance, and Operations. My role involved creating detailed user guides, onboarding manuals, SOPs, and internal documentation to support multi-department processes.

I have hands-on experience maintaining and customizing ERP modules using SQL and Git, troubleshooting user issues, resolving workflow errors, and supporting system adoption across various departments. I am passionate about developing consistent naming conventions, improving workflows, and building internal knowledge bases to enhance organizational efficiency.

Currently, I serve as a Software & Professional Skills Instructor at Great Canadian Training and Consulting Company. In this role, I create learning materials, step-by-step guides, and documentation for Microsoft 365 and AI tools. I have delivered over 200 AI and Microsoft 365 training sessions within two months, teaching learners across multiple industries how to use Copilot and practical AI workflows.

I excel at simplifying complex concepts for non-technical professionals and supporting organizations through digital adoption. I develop prompts, templates, and workflow examples to ensure consistent AI output and provide support during training sessions, customizing content for corporate teams.

My professional skills include problem solving, flexibility, communication, organization, critical thinking, and teamwork. I am dedicated to helping teams and individuals leverage technology to improve productivity and operational success.