HR Business Partner

Working with the IT department (100+ employees), reporting to CTOs and collaborating with 12 team managers. Conducted turnover analysis and prepared reports with recommendations. Developed interview guides and facilitated workshops, reducing problematic resignations to zero. Optimized onboarding processes, aligned HR with IT Security and IT teams, and created onboarding materials. Identified risks for contractors in Georgia and launched projects to mitigate regulatory risks. Conducted health checks for SRE and IT Security teams, providing risk assessments and recommendations. Managed two junior specialists, assigning tasks and optimizing team processes. Initiated and coordinated HR projects end-to-end including process documentation, retrospectives, eNPS launch, and workspace optimization.

Supported QA teams (~200 employees), reporting to GM and Head of QA, collaborating with 7 team managers. Improved eNPS from -3 to +18. Designed and delivered training for hiring managers, enabling independent final interviews and reducing recruiter workload. Optimized language benefits policy, cutting absenteeism by 50% and reducing expenses. Analyzed team cases and defined goals for manager training programs with external providers. Developed framework for office performance analysis used by COO for decision-making.

Hired 90+ QA specialists with 96% probation completion rate. Conducted labor market research leading to salary reviews and turnover reduction. Performed international QA market analysis across Lithuania, Poland, Serbia, Georgia, Uzbekistan. Launched QA operations in Georgia. Conducted research on hiring multilingual support specialists in Uzbekistan to avoid client risks. Established partnerships with universities and IT schools. Trained junior recruiter.

Worked at a recruitment agency specializing in IT and digital roles.