Currency Operations Specialist

Executed and monitored international payments via SWIFT and SEPA, ensuring accuracy, compliance, and timely settlement. Conducted investigations for delayed, rejected, or discrepant SWIFT and SEPA messages, coordinating with correspondent banks and internal units. Reconciled correspondent bank accounts and monitored international transaction flows. Handled SWIFT messages, including standardization and formatting according to ISO guidelines. Managed the operational side of letters of credit and bank guarantees, including processing, verification, and settlement support. Supported operational FX and Money Market activities on a routine basis (spot, forward, swap, currency conversions, overnight operations). Prepared reports on international payments, reconciliations, and exception handling. Participated in key bank development and system projects including ISO standards implementation, SEPA integration, and SWIFT application migration. Streamlined operational procedures, optimized workflows, and provided guidance to junior staff. Ensured strict compliance with internal policies, regulatory requirements, and AML standards.

Ensured efficient processing of financial transactions and accurate management of economic data. Processed foreign currency receipts in customer accounts and executed cross-border payments via SWIFT. Performed currency conversions, managed daily FX operations, and handled overnight transactions. Conducted settlement operations using SWIFT and core banking applications. Monitored transaction statuses, investigated delays or discrepancies, and ensured timely resolution. Provided operational support to various bank units, assisting with customer transactions and payment inquiries. Ensured smooth workflow across departments by offering guidance and technical support related to payment operations. Maintained compliance with internal procedures, regulatory standards, and AML requirements.

Provided customer support and resolved client inquiries across multiple channels. Processed banking operations such as payments, transfers, and account updates with high accuracy. Assisted clients with online and mobile banking platforms and digital service features. Investigated and resolved payment issues, card problems, and transaction discrepancies. Advised customers on bank products and digital services based on their needs. Escalated complex cases to specialized teams and ensured timely follow-up. Maintained accurate customer data and ensured compliance with internal procedures, AML and security standards. Supported customer retention by delivering professional service and promoting relevant bank services.

Documented and managed the company’s real estate listings. Published property offers on social media and specialized platforms. Communicated and negotiated with clients regarding current offers. Delivered effective property presentations. Assisted in executing real estate contracts and ensuring proper documentation.