Operations specialist

Managed operational workflows for a major video streaming platform (NDA). Oversaw moderation of escalated and sensitive content across multiple markets, ensuring compliance with legal and platform guidelines. Investigated and resolved complex content violations with a high accuracy rate. Handled escalations, quality checks, and policy alignment for multilingual teams. Delivered internal training sessions and created training documentation, onboarding guides, and decision trees for a global content operations team. Streamlined documentation to reduce repetitive queries and support global handovers.

Evaluated and trained language models in Polish and Russian. Provided QA and feedback on AI-generated content. Operated in a fully remote, fast-paced environment.

Managed check-ins and check-outs, reservations, payments, and guest inquiries. Acted as main point of contact for international guests and booking channels. Coordinated with housekeeping and maintenance teams to ensure smooth operations. Supported F&B service, resolved issues, and maintained high guest satisfaction. Worked daily with hotel booking and management systems. Communicated cross-departmentally to ensure seamless service delivery.

Coordinated international group tours and bookings reservations using online platforms.
Managed complex itineraries, last-minute changes, and documentation across multiple
destinations.
Worked closely with clients on custom requests, travel documentation, and preference-based
planning.
Managed partnerships, availability, and communication with service providers across Europe.
Created internal guides for travel operations and trained junior staff on booking workflows.