Manager

I am a hardworking and devoted professional who takes pride in my work, always striving to perform to the best of my abilities. Throughout my career, I have gained valuable skills and knowledge that I am eager to apply to new challenges and opportunities. I enjoy meeting new people and am committed to being the best in every role I undertake.

In my recent role as a Manager at Go Local Extra in Manchester, I successfully increased store sales by 30% within the first three months through targeted promotions, upselling, and staff training. I also expanded revenue streams by integrating the store with Deliveroo and Uber Eats, generating over £2,000 in additional monthly turnover. I maintained a high standard of customer service, earning perfect Google reviews and sustaining a 4.9/5 rating.

I have strong leadership skills, having built and led a team of five, managed staff rotas, and coached team members on KPIs and performance. I am experienced in stock control, reducing shrinkage by 50%, and ensuring shelf availability during peak hours. Additionally, I have overseen health and safety compliance, including fire drills and food hygiene standards.

Previously, I worked as an Account Manager at Ghafa Enterprises, where I focused on client retention, revenue growth, and resolving issues efficiently. I also have experience as a Marketing Coordinator at Dolly & Dimples, where I managed social media accounts, planned events, and drove significant sales growth through targeted campaigns and promotions.

My background also includes roles as a Brand Ambassador and Logistics Coordinator, where I developed skills in client communication, job allocation, and operational coordination. I hold a Certificate of Higher Education in Mechanical Engineering from Manchester College and certifications in Food Hygiene and NEBOSH Health & Safety Management for Construction.

I am proficient in KPI tracking, management, communication, leadership, team management, organizational skills, Microsoft Office, Google Workspace, EPOS systems, cash handling, and retail P&L management. I am confident that my diverse experience and dedication make me a strong candidate for managerial roles.