Customer Success Manager

I am a Customer Success professional with over 8 years of experience managing international clients in B2B and service-driven environments. I have a strong background in client retention, issue resolution, post-sales follow-up, and cross-functional coordination. Throughout my career, I have worked extensively with multilingual markets across Southern Europe, ensuring a consistent customer experience and fostering long-term relationships.

My expertise lies in managing customer success and client retention within B2B sectors, where I have successfully handled portfolios of both B2B and B2C clients. I act as the main point of contact throughout the customer lifecycle, ensuring client satisfaction through proactive follow-up and effective issue resolution.

I am skilled in coordinating cross-functionally with sales, operations, and support teams to deliver consistent and positive customer outcomes. My approach is relationship-driven, contributing significantly to client retention and repeat business.

In my previous roles, I have managed complex client cases in multichannel environments, resolving escalations with a customer-centric and solution-oriented mindset. I am comfortable communicating in multiple languages, which has helped me serve diverse international clients effectively.

I am passionate about enhancing customer experience and satisfaction, focusing on CSAT metrics to measure success. I continuously strive to improve processes and foster strong client relationships to support business growth and customer loyalty.