Office Support Professional

Delivered high-quality cleaning services for residential homes, offices, and small businesses, consistently meeting client expectations for cleanliness and professionalism. Performed detailed cleaning tasks including dusting, vacuuming, mopping, surface sanitization, and waste removal, ensuring compliance with safety standards. Collaborated with team members to complete assignments efficiently and on schedule, improving daily workflow and job completion times. Maintained organized work areas and adhered to safety guidelines to reduce risks and maintain service quality.

Managed multi-line phone systems, greeting clients, vendors, and contractors while directing calls and messages accurately and professionally. Coordinated schedules, appointments, and project communications, supporting daily business operations and leadership needs. Entered, updated, and maintained records using office software, improving data accuracy and reducing administrative errors. Communicated instructions and project updates between office staff, contractors, and service providers to ensure smooth operations. Maintained organized digital and physical filing systems, improving document retrieval and compliance. Fostered a positive, professional office environment through courteous communication and reliable administrative support.

Served as the first point of contact for clients, answering phones, greeting visitors, and directing inquiries efficiently during high-volume tax seasons. Scheduled client appointments and managed daily calendars to maximize office efficiency and minimize wait times. Assisted clients with intake forms, basic documentation, and check-in procedures, ensuring accuracy and confidentiality. Entered client information into internal systems with a high level of attention to detail, supporting accurate tax preparation workflows. Maintained organized front-desk operations, files, and client records in a fast-paced environment.

Delivered friendly, efficient customer service in a high-volume environment, handling cash, credit, and electronic payments accurately. Maintained balanced cash drawers with minimal discrepancies at the end of each shift. Proactively reduced customer wait times by opening additional registers during peak periods. Trained and mentored new employees on cashier procedures and customer service standards, improving team productivity.