Customer Service Representative

I am a dependable and customer-focused remote professional with over two years of experience in customer service, call center operations, and sales support. I excel at handling both inbound and outbound calls, appointment scheduling, lead follow-up, and efficiently resolving customer concerns. My experience has equipped me with the ability to meet targets consistently while maintaining accurate records in CRM systems such as Salesforce, HubSpot, and GoHighLevel. I thrive in fast-paced remote environments and am committed to delivering excellent service.

Throughout my career, I have developed strong skills in managing customer interactions via phone, email, and live chat, ensuring that each customer receives timely and effective support. I am proficient in using various communication and data entry tools, including Microsoft Office and Google Workspace, which help me stay organized and efficient. I am also adept at multitasking and managing my time effectively to meet daily KPIs and sales targets.

I have a proven track record of collaborating with team members and supervisors to improve workflows and service delivery, which has contributed to higher customer satisfaction and retention rates. My sales experience includes cold calling, lead generation, upselling, and providing product recommendations tailored to customer needs. I am motivated, adaptable, and possess strong written and verbal communication skills.

As a remote worker, I maintain a reliable internet connection and a quiet home office setup, ensuring professional phone etiquette and uninterrupted service. I am a fast learner who embraces new challenges and continuously seeks to improve my skills and performance. I am confident that my background and dedication make me a valuable asset to any customer support or sales team.

I am eager to continue growing my career in customer service and sales support roles where I can leverage my skills to contribute to organizational success and provide outstanding customer experiences.