Customer Service Representative

Acts as liaison between Billing, Contract Management, Finance, Sales and exceptional customer service. Utilizing various departments resources to resolve problems with customer inquiries by phone, e-mail, live chat and fax.

Provided full-time care for my grandfather utilizing my organizational skills, time management, problem-solving, handling stressful situations, medication administration, and coordinating various appointments.

Efficiently created accounts for customers as well as servicing a variety of banking accounts. Multitask position as I worked front office customer support including scheduling client appointments and back-office processing forms required for banking transactions including the IRA department.

Administered high volume outbound calls as well as inbound inquiries for persons who filed for unemployment during the pandemic to assist in getting government forms needed to process claims.

Trained and mentored new associates due to being top tier CSR. Attended frequent new/updated product training as well as computer and process training. Troubleshoots work-related problems by sharing new ideas with other team members and supervisors and takes ownership of departmental responsibility.

Administered all point of sale opening and closing procedures including bank deposits. Offered exceptional customer service to differentiate and promote the company brand.

Maintained knowledge of current promotions, policies regarding payment and exchanges, as well as security practices. Organized and facilitated ordering of merchandise as well as assisting customers to solve problems and locate appropriate products needed for the highest customer satisfaction.

Meticulously entered client and service information when scheduling appointments. Used trained sales techniques to sell salon services as well as retail products to achieve goals. Assisted with monitoring and tracking retail merchandise, salon services, sales stock contracts and deliveries. Worked a flexible schedule to accommodate salons changing needs.