Business and Tourism graduate

I am Daniel Ubeda, a Business and Tourism graduate eager to embark on professional roles and embrace new challenges. Throughout my academic journey and work experiences, I have developed a results-oriented mindset and strong adaptability, enabling me to contribute effectively and add value to any company I join. My background combines solid education with practical experience in diverse positions within the hospitality and retail sectors.

I have gained hands-on experience as a Service & Operations Assistant at Hyatt Regency Zurich Airport, where I manage preparation of cleaning and service materials, coordinate with various departments and staff, assist guests and handle luggage, monitor supplies, and resolve problems efficiently. This role has honed my operational and customer service skills in a fast-paced environment.

Previously, I worked as a Revenue Manager Assistant at Openroom Palma, maintaining continuous contact with hotels to allocate room quotas and set rates, performing price comparisons across websites to detect disparities, and managing hotel extranets. This position enhanced my analytical abilities and understanding of revenue management in the hospitality industry.

I also served as Assistant Director & Quality Manager at Palladium Palma Hotel, where I was responsible for hotel management, developing action plans, evaluating and selecting personnel profiles, directing staff, establishing policies, creating ISO 9001 quality plans, and designing operational procedures. This leadership role strengthened my management and quality assurance expertise.

Additionally, I have experience as a Team Manager at Primark Stores SL, overseeing KPI analysis, managing commercial space, generating SaaS reports, handling stock management, leading teams, and conducting commercial and operational controls. This role expanded my skills in retail management and team leadership.

I am fluent in Spanish (native) and English (C1 Advanced level certified by Cambridge), with basic knowledge of German. I am proficient in Microsoft Office (Word, Excel) at an advanced level and experienced in managing Property Management Systems such as Prestige, Ulyses, and Mews. I am motivated to leverage my education and diverse work experience to contribute positively to future employers and continue my professional growth.