Agente Servicio al Cliente

I am a person oriented towards customer service and administrative support, with experience in multichannel attention, problem resolution, and process follow-up. I stand out for my empathetic communication, organization, responsibility, and adaptability to both in-person and remote environments, providing cordial attention and effective solutions. I support administrative and operational tasks for the business leader, managing informative calls and following up on customer requirements. I write and send emails related to processes and updates to ensure clear communication. I provide cordial attention and personalized follow-up to guarantee a positive customer experience. I offer support to users through calls, emails, and chat, managing requests, case follow-ups, and timely resolution of issues. My communication is empathetic and assertive, focused on customer satisfaction. I handle information and provide clear and precise guidance about services. I work collaboratively in a team to meet service objectives and metrics.