Operations Director

I am an experienced Operations Director with over 25 years of expertise in managing manufacturing and distribution businesses, operational finance, and VIP client management. Throughout my career, I have successfully overseen complex operational workflows, coordinated production schedules, and maintained financial administration including reconciliations and cash-flow monitoring. I pride myself on my ability to read people, solve problems, and protect revenue under pressure, which has been a cornerstone of my professional journey.

I have managed large-scale operations involving multi-million rand invoicing volumes and have built strong relationships with high-profile executives across South Africa. My experience spans manufacturing coordination, supply chain management, logistics planning, and quality control oversight. I am adept at identifying operational inefficiencies and implementing workflow optimisations to reduce costs and maintain continuity during challenging periods.

My background includes managing simultaneous businesses, handling complex Bills of Materials for thousands of SKUs, and coordinating packaging and production teams. I am skilled in supplier negotiation, procurement, and customer relationship management, ensuring smooth operational flow from order placement to final delivery.

I have a strong foundation in applied psychology and customer behaviour, which enhances my ability to engage with diverse clients and manage VIP services effectively. My technical skills include advanced use of accounting systems, Microsoft Office tools, and emerging AI technologies to support operational reporting and decision-making.

I am committed to continuous professional development, having pursued self-directed learning in applied psychology, web development, and AI digital solutions. My career is marked by a dedication to service excellence, operational reliability, and strategic crisis response, enabling me to lead teams and businesses successfully in high-demand environments.