IT Professional

Install, configure, and maintain IP-based surveillance camera systems across multiple network segments, ensuring optimal bandwidth allocation and minimal latency for real-time video streaming. Troubleshoot network connectivity issues affecting surveillance equipment, including diagnosing problems with switches, routers, PoE devices, and network cabling infrastructure to maintain 24/7 system uptime. Configure VLANs, subnets, and firewall rules to segregate surveillance traffic from general network traffic, implementing security best practices to protect video feeds and prevent unauthorized access to camera systems. Work with IT teams to integrate surveillance systems with existing network infrastructure, coordinating IP address schemes, port forwarding, and remote access configurations while adhering to organizational network policies and security standards. Monitor network performance metrics related to surveillance operations, optimizing Quality of Service (QoS) settings and bandwidth management to ensure consistent video quality across all cameras without impacting other critical network services.

Performed regular inspections of leased units to ensure compliance with safety regulations and identify necessary repairs or improvements. Provided exceptional customer service by promptly responding to tenant inquiries or complaints and resolving them in a professional manner. Maintained accurate records of lease agreements, rent payments, and maintenance requests using property management software. Collaborated with maintenance staff to promptly address tenant concerns and resolve any issues related to the leased properties.

Diagnosed and troubleshot mechanical and electronic systems issues in modern commercial vehicles equipped with computerized engine controls, sensor networks, and onboard diagnostic systems, applying systematic problem-solving methodologies similar to IT troubleshooting protocols. Operated independently with minimal supervision while managing time-sensitive deliveries, demonstrating self-motivation, project management skills, and the ability to prioritize tasks effectively under pressure. Interfaced with diverse stakeholders including dispatchers, warehouse personnel, customers, and DOT officials through various communication channels, developing strong customer service skills and the ability to translate technical information to non-technical audiences clearly and professionally. Documented daily operations and maintained detailed records of maintenance schedules, fuel consumption, and delivery metrics, exhibiting strong attention to detail and data accuracy in fast-paced environments.

Managed fast-paced, high-pressure environments requiring split-second decision-making and precise execution of complex rule sets, demonstrating ability to master technical protocols and maintain accuracy under demanding conditions similar to production system management or technical support roles. Monitored multiple games simultaneously while tracking patterns, identifying anomalies, and ensuring compliance with regulations, developing strong analytical skills and attention to detail applicable to system monitoring, quality assurance testing, and cybersecurity threat detection. Trained and mentored new dealers on game procedures and casino systems while enforcing standardized protocols across teams, showcasing ability to create documentation, conduct technical training, and maintain consistency in process implementation. Resolved customer disputes and de-escalated conflicts through clear communication and problem-solving, building customer service expertise directly transferable to technical support, client relations, and user experience roles in technology companies. Operated proprietary casino management systems and point-of-sale technology while quickly adapting to software updates and new digital tools, demonstrating technical aptitude and ability to learn complex software platforms with minimal training time.

General labor, face to face customer service and interaction. Assisted with the setup and breakdown of equipment for construction projects or events. Collaborated with team members to complete projects within specified deadlines. Followed instructions from supervisors or project managers to complete assigned tasks accurately and efficiently. Loaded and unloaded materials onto trucks or other vehicles for transportation to job sites. Adhered to all safety protocols and regulations while performing job duties. Communicated effectively with team members regarding task progress or any issues that may arise. Maintained accurate records of work performed including hours worked, materials used, etc. Demonstrated strong attention to detail when measuring materials or following blueprints/drawings.