Customer service and operations professional

I am a customer service and operations professional with extensive experience in collections, call center support, team supervision, and administrative assistant services. I have handled high call volumes, managed escalations, and provided detailed reporting and administrative support to ensure smooth operations. My expertise includes customer service, collections support, call handling, escalation management, communication, negotiation, data entry, scheduling, appointment setting, operations support, process compliance, and sales support.

Throughout my career, I have delivered administrative and customer support services for small business clients remotely, managing inbound and outbound communications, email support, and chat assistance. I am skilled in data entry, record updates, document organization, and coordinating client calendars to maintain efficient scheduling and appointment setting.

In my role as an Operations Supervisor for a financial services support program, I directed team performance, supervised agent calls, and maintained performance metrics to meet client standards. I monitored team statistics, conducted call audits, prepared operational reports, and delivered coaching sessions to improve customer handling and compliance.

Previously, as a Collections Customer Service Representative, I handled 30-50 daily inbound and outbound calls, assisting customers with payment arrangements and account inquiries while ensuring compliance with financial service guidelines. I managed escalations, negotiated resolutions, processed account updates, and maintained accurate records to support reporting requirements.

I am committed to providing excellent customer service and operational support, leveraging my skills to enhance team productivity and client satisfaction. I am adaptable, detail-oriented, and thrive in fast-paced environments requiring effective communication and problem-solving abilities.RIN