Senior Manager

Oversaw P&L, hiring, training, and daily operations for three locations. Built SOPs, supplier agreements, and inventory controls to cut waste and lift margins. Elevated barista quality and guest experience through standards and coaching. Led local marketing, partnerships, and menu innovation to increase traffic and ticket size. Drove double-digit growth while maintaining consistent service standards across all stores. Managed multi-unit scheduling, KPIs, cash flow, compliance, and audits. Recruited and developed baristas/managers; created playbooks and training paths.

Responsible for creation and implementation of the Digital Strategy and Roadmap for Product Supply EMEA. Program Manager delivering IT projects within budget and timelines. Led Data as an Asset projects using Artificial Intelligence and Machine Learning for supply prediction and consumer insights from Facebook, Twitter, and CRMs. Created PoC involving Weather, Satellite data, and Drones. Trained and supported sites implementing Virtual Glasses, RPA, 3D Printer, and Robotics. Consumer Health representative in Blockchain initiative. Microsoft Teams specialist and trainer for 3.5K colleagues. Digital Mentor in Reverse Mentoring Program. Achieved design and implementation of Digital Strategy and roadmap for EMEA sites. Received 23 LIFE Values Nominations. Budget Impact: €2 Billion.

Analyzed risks, prioritized and planned project activities. Identified root causes and corrective actions for project deviations. Managed project scope changes minimizing risks with functional experts. Created virtual meetings reducing meetings by 50%. Developed CRIN 1 Fast Track Design Process, Cancel Changes Process, and Change Request Process reduction over 70%. Budget Impact: €1.2 billion.

Ensured distribution switch and cutover master plan for US/EMEA/APAC and LATAM countries. Aligned communication and planning for continuous product life cycle including pruning, transfer, and divestment. Reviewed GSK (CMO) capacities under distribution switch. Successfully settled distribution switch for ten countries ahead of time, reducing operational costs by CHF 20 million. Budget Impact: CHF 900 M.

Developed forecast demand vs. supply ensuring communication alignment of inventory between clinical stakeholders. Managed budget/contract for full project life cycle for vendor management processes. Delivered SAP implementation (MM/OM/DP), acted as Super User and trainer in US/CH and India. Managed 11 projects simultaneously with total budget over CHF 300 million without delay or waste. Budget Impact: CHF 300 M.

Point of contact for health authorities, government agencies, and senior stakeholders. Hired, developed, and led virtual sales team of 12 and local supply chain team of 6. Developed S&OP processes and Vendor Management relationships with 20 CMOs and 30 suppliers. Overachieved sales targets by 15% in first year and 17.5% in second year. Successfully started company from scratch becoming crucial supplier for Brazilian government. Budget Impact: CHF 10M.

Founded and led supply chain department including end-to-end activities. Delivered and implemented S&OP, procurement, and finance strategies for projects, contracts, and bids. Supported SAP implementation and communication (SD module) during company ownership transition. Reduced lead-time on ordering process from 5 to 2 days, saving 25% of stock. Budget Impact: CHF 20M.

Managed all import and export operations across EMEA including warehouse inventory (GM and GSP). Supported system replacement from AS/400 to PeopleSoft in import-export sector. Delivered technical support in warehouse inventory (GMP and GDP). Established new communication process between warehouse and manufacturing site.

Acted as bridge between production sites and mobile operators in Italy. Managed sales & operations planning ensuring alignment of demand vs. forecast. Managed order fulfillment and distribution nationally. Developed supplier relationships and returns management ensuring achievement of KPIs. Increased supplier communication frequency during transition.

Aligned demand requested from marketing by analyzing and inserting SAP real forecast via order fulfillment. Managed immigration data from Nissan Japan through Renault France to Renault-Nissan Brazil. Supervised 35 suppliers worldwide with over 12,000 SKUs. Key user and trainer for Signe Ordo (MRP/ERP/EDI) for 90 logistics operators. Applied 5S, PDCA, TQM, Toyota, and Lean Management.