Customer Service Specialist

I am a dedicated and detail-oriented customer service specialist with extensive experience in technical support, content moderation, and client relations. I excel at troubleshooting, communication, and delivering empathetic, efficient solutions to customers. I am committed to maintaining high service standards and fostering positive customer experiences in fast-paced environments.

Throughout my career, I have worked in various roles including front office agent, service desk agent, content moderator, fraud detection specialist, and business owner. These experiences have equipped me with strong interpersonal skills, adaptability, and a deep understanding of customer needs across different industries.

I am proficient in remote troubleshooting using VPNs and various ticketing systems, and I am skilled in managing service tickets to ensure SLA compliance. I have a proven track record of effectively handling hardware and software issues, as well as reviewing and analyzing social platform content to ensure policy compliance.

As a bilingual professional fluent in Portuguese, French, English, Spanish, and Italian, I adapt my communication style to diverse client markets and cultural contexts. I am passionate about continuous learning and actively participate in training sessions to stay updated with evolving policies and industry standards.

In addition to my technical and communication skills, I am also an entrepreneur, running my own translation business where I provide writing and translation services to various clients. This role has enhanced my organizational and client management abilities.

I am eager to contribute my skills and experience to a dynamic team where I can continue to grow professionally while delivering exceptional service and support to customers.