Customer Service & Communication

I’m a flexible and detail-oriented professional with experience in e-commerce sales, financial customer service, data annotation, and language services. I enjoy helping people, learning new skills, and getting things done right. Over the past several years, I have developed strong skills in handling inbound and outbound calls, order processing, and managing customer inquiries effectively. My experience also includes processing financial aid, verifying transactions, and managing bank accounts, which has strengthened my attention to detail and accuracy.

In addition to customer service, I have worked as a translator and transcriber, ensuring documents are culturally relevant and audio transcriptions are clear and accurate. I am proficient in English and Tagalog, which allows me to bridge communication gaps and provide quality language services. I am comfortable working remotely and using various tools such as Avaya, MS Office, Slack, and Canva to support my tasks.

I am passionate about continuous learning and adapting to new challenges. My background in e-commerce operations and financial customer support has equipped me with the ability to multitask and manage time efficiently. I am committed to delivering excellent service and contributing positively to any team I join.

I am eager to leverage my skills in customer service, communication, and language services to support organizational goals and enhance customer satisfaction. I am confident that my diverse experience and dedication will make me a valuable asset in any customer-focused role.

I look forward to opportunities where I can grow professionally while helping others and making a meaningful impact through my work.