Virtual Assistant | HR/Admin | Customer Service

• Review and action 400+ pieces of user-generated content (videos, images, and text) daily against platform
community guidelines, terms of service, and legal regulations.
• Achieve 98% accuracy in policy enforcement, consistently meeting team quality targets in a fast-paced, high throughput moderation environment.
• Identify and escalate sensitive, graphic, or legally complex content in line with established escalation
protocols, minimizing risk exposure for the client platform.

• Handled high volumes of inbound customer inquiries, complaints, and payment transactions, consistently
delivering timely and accurate resolutions.
• Achieved and maintained a 95% CSAT score by proactively educating customers on services, features, and
available payment arrangements.
• Ensured full compliance with quality assurance standards by accurately logging all customer interactions and
maintaining complete, audit-ready records.

• Conducted 100+ thorough background verification checks on employment history, educational credentials,
and personal records, ensuring high accuracy across all cases.
• Coordinated directly with employers, academic institutions, and individuals to authenticate submitted
information and resolve discrepancies within a 1-2 day turnaround time.
• Maintained detailed, audit-ready verification logs with 98% accuracy, updating internal databases to ensure
data integrity and full compliance with client reporting standards.

• Supported end-to-end recruitment processes including job posting, resume screening, interview scheduling,
and candidate coordination, contributing to timely hiring across departments.
• Managed and maintained confidential employee records, attendance logs, timesheets, and payroll
documentation, ensuring high accuracy and compliance with company policies.
• Oversaw purchasing operations including supplier coordination, quotation comparison, purchase order
processing, and delivery tracking, supporting uninterrupted office and project supply chains.

• Managed full-cycle recruitment and onboarding for new hires, including background screening, orientation
sessions, employee record setup, and exit interview administration.
• Coordinated HR and administrative operations including travel arrangements, company events, training
schedules, and payroll support, ensuring smooth day-to-day business functions.
• Prepared and maintained operational reports, organizational documents, and purchase orders, while tracking
deliveries to support multi-site store operations.